Lost time / specified injuries - Health & Safety Hub

Lost time / specified injuries A summary of all workplace incidents that have resulted in staff of Thames Water and its partners incurring a specified injury and/or needing time off work..

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2019/20 LTI 00
May 2019
Godalming Depot
Operations
Water Networks
Thames Water
South London
What happened?
The Thames Water employee was on Arlington Tank Training in a class room at Godalming Depot on Thursday
gloves. As the employee climbed into
their van their hard hat caught the roof of the van and forced their head
The employee then continued their training day.
Immediate actions:
ontinued working initially as pain only lasted five minutes.
Be aware of your surroundings/spacing when moving within a restricted area.
Responsible Manager:
James Allen

Lost time injury frequency
Lost time injuries 2019/20
2019/20 LTI 00
May 2019
KCD Site Offices
Wantage
OX12 9FF
Operations
Water Network
Developer Services
Major Projects
KCD
What happened?
The injured person (IP), a contractor operative was carrying a
electro fusion coupler housed in a cardboard
box with an approximate weight of 25kg from a storage container on site to his van. Due to the bottom of
taken to hospital where it has been diagnosed as a broken bone on the upper part of his foot.
Immediate actions to make the area safe
Nil required
the cardboard box was disposed of.
Always ensure before undertaking any manual handling lifting operations, to assess both the condition and
weight of the load and route to be taken before attempting to move the object.
Responsible Manager:
Ian Thompson
2019/20 LTI 00
April 2019
Oddington
Reservoir
Strategic Planning and Investment
Scientific Services
Water Quality &
Compliance
What happened?
Oddington
reservoir is an unmanned site with no formal pathways. The injured person was walking across site
back to the entrance gate descending the grass bank of the reservoir in the rain. As they were descending the
knee were such that the individual was unable to continue working.
Immediate actions to make the area safe:
The
individual left site and all other persons likely to visit the site alerted.
Always consider weather conditions and ground conditions in your point of work risk assessment. Wet surfaces
can be slippery, especially so on slopes.
Responsible Manager:
Dean Haines
2019/20 LTI 00
April 2019
Guildenford SPS
Operations
Waste Network
CFS
Thames Valley Pumping
What happened?
The injured person fell from height into a dry well through an open void whilst working in a team of 3 on
installation of a new pump within a pumping station.
Immediate actions to
make the area safe:
Emergency services arrived on site, checked on IP and transported him to the hospital where further checks were
carried out. Cover was replaced on the chamber and site made safe.
Suitable and sufficient control measure
s should be in place when working at height; edges must be protected with
barriers, voids covered or work positioning systems in place to prevent persons falling into voids. If no measures
can be practically deployed, all works must be stopped and reported
to the management.
Responsible Manager:
Luke New

LTI 0
April 2019
Willesden RES &
WBS
Operations
Operational Projects
& Logistics
Ground Control
What happened?
The Injured Person (IP), a grounds maintenance contractor had been
undertaking grass cutting using a
strimmer at Willesden Reservoir. Whilst undertaking the activity the IP stepped backwards onto a manhole
cover which gave way, resulting in one of his legs slipping into the opening. The IP continued working and
drove home
that evening without reporting the incident. Subsequently they sought medical advice for pain and
swelling of the knee, (unknown left or right at this stage) and were advised to rest.
Immediate actions to make the area safe:
Site made safe
and manhole ba
rriered off.
Grounds maintenance site team stood down until investigation
has been undertaken.
Before commencing grounds maintenance activities fully assess the working area to identify potential hazards.
Continue to do so throughout the activity to identify any changes in conditions.
Responsible Manager:
Hamza Mould
Ground Control (Snr Contract
s Manager)
Graham Bird
Ground Control
2019/20 LTI 00
April 2019
Abbey Developments
DA8 2HN
Customer operation
Developer
services Thames water.

What happened?
The IP was surveying valve on a developer’s site when he stepped on plastic scaffold
brick
guards
that were on the floor, causing him to slip over and land on his left elbow which has resulted in radio
fracture of the elbow.
Immediate actions to make the
area safe
The IP was taken home and later received medical attention in hospital.
Always
ensure you have a site induction and
carry out a
thorough
assessment of the area you are working in
,
Responsible Manager:
Michael Wells

LTI 0
April 2019
Aylesbury STW
Waste Water
Thames Valley
Central
What happened?
IP was lifting and carrying 25kg calibration weights from his van to the work location when he sprained
his
ankle. The ground conditions were even and there were other methods of transporting the weights.
Immediate actions to make the area safe
IP
attended hospital and was advised that he had sprained his ankle and it should be OK for him to return to
work
. The following morning the IP’s ankle was still swollen and he was unable to work.
When manually handling large items, consider mechanical means or asking for assistance.
Responsible Manager
James Murnin
LTI 0
nd
April 2019
Tynemouth Drive,
North London
Operation
Water Network
Hydrosave
What happened?
Operative used a pry bar with their right hand to lift up a fire hydrant lid. The heavy lid slid off the pry bar and
the operative attempted to catch the lid with
their free hand. Due to the lid being heavy, it pushed the hand
down to the pavement where a finger got trapped between the lid and chamber.
IP attended the hospital in the evening and an x
ray identified that a finger had been fractured and suggested
tha
t the operative should not drive for 2 weeks.
Immediate actions to make the area safe:
IP and team member closed the chamber lid and made area safe.
Always use the appropriate tools to conduct any kind of lifting.
If the conditions of the
work.
Responsible Manager:
Sean Walden

Previous lost time injuries 2018/19
2018/19 LTI 0
March 2019
Beckton STW
Operations
Waste Water
North
London
What happened?
IP was lifting a 20ft section of 6” rigid plastic pipework to move it. As he picked it up it slipped out of his fingers
and fell onto his leg, trapping his foot underneath the pipe. This resulted in a sprained ankle.
Immediate
actions to make the area safe:
IP
has seen his GP and has been advised to rest and elevate his ankle for up to three weeks.
When manually handling large items, consider mechanical means or asking for assistance.
Responsible Manager:
David Fenech
2018/19 LTI 0
March 2019
Speen WTW
Strategic Planning and Investment
Scientific Services
Water Quality &
Compliance
What happened?
The Injured person was walking across site on a designated pedestrian route when they slipped
and fell
backwards, in putting their hands out to break their fall they jarred both shoulder muscles. With initial pain in
their right shoulder the individual continued working, but as the week progressed pain in their left shoulder
worsened. On the 25
of March the pain and discomfort from their left shoulder was such that the individual
was unable to continue working.
Immediate actions to make the area safe:
The need to use this path has been reviewed and an alternative route identified while the condi
tion is
properly assessed. Initial discussions with the individual were such that he declined occupational health
support and physiotherapy and locally agreed light duties were defined.
Always seek advice and support of Occupational Health
to ensure that proper treatment is provided to
individuals recovering from injuries.
Responsible Manager:
Dean Haines
2018/19 LTI 0
February
2019
London N15
Operations
Wholesale
Waste
Customer Field
Services
AMP6 Waste
Contractors
Lanes Group
Plc (North London)
What happened?
A colleague attended a site to clean a sewer blocked with silt that was causing pollution to a nearby park. The
manhole and one of water jet spray got through underneath the colleague’s face visor and cut his lip and
cheek.
Immediate actions to mak
e the area safe
The activity was stopped, the area was made safe and first aid was administered prior to the injured person
being taken to hospital for further treatment.

Always assess the task you are about to carryout to
establish “what could go wrong”

Do not place yourself in the line of fire

Stop the job if you feel it’s unsafe to carry out
use the Zero Compromise card.
Responsible Manager:
Dan Kennedy
2018/19 LTI 0
February
2019
Off Site
Carriageway
Operations
Clean Water
Networks
Eastern South
Thames Water
What happened?
surfaced road. To loosen the cover the NST was using a sledge
hammer and a pry bar.
Whilst carrying out this
activity he hit his hand resulting in a suspected fractured of his right index finger and damage to tendons.

Immediate actions to make the area safe
Site was made safe, injured party attended A&E.
Safety
message
Take your time, always risk assess the task and methodology for carrying out the task and be aware of your
surroundings.
Responsible Manager:
Kate Cassalli
2018/19 LTI 03

January 2019
Off site location
Operations
Water
Network
Talboys Utilities
Services
What happened?
IP was assisting other team members moving sections of tarmac when one slipped, crushing the IP’s middle
finger on his right hand, resulting in severe bruising and broken skin. IP a
ttended the local A&E where he was
treated for his injury and confirmed no breaks.
Immediate actions to make the area safe:
Site was made safe and first aid was given by ganger.
Always consider the task being carried out and review the
best option for completing it.
Responsible Manager:
Phil Talboys

2018/19 LTI 03
December 2018
Parked off Site
Operations
Water
Networks
Eastern South
Thames Water
What happened?
night
NST was picking up
a colleague from his home
as they were van sharing
for the night. W
hile
waiting
for
his colleague
he took the time to clean the back of his van out, the
van rear
tailgate was raised and when
his
colleague joined him
he struck the vans tailgate with his head causing an injury to hi
s eye.
Immediate actions to make the area safe
olleague administered first aid at the scene and then took the IP to hospital, where he was treated for his
injuries.
Always be aware
of your surroundings ensure that you have personal ligh
ting to hand when required.
Responsible Manager:
Phil Alger
2018/19 LTI 03
December 2018
Parked off Site
Operations
Water
Networks
Central North
Thames Water
What happened?
The IP was standing under the rear tail gate of his van wearing full PPE parked up on site when a lorry smashed
into the rear tail gate causing it to drop a fold in on its self
resulting in it falling onto the IP hitting on the head
and left shoulder. The
van was parked off road on entrance to a closed school
Immediate actions to make the area safe
Contacted Fleet and Line Manager
Always be aware that other people’s actions can have an impact on you and your team
Responsible Manager:
Rob Hales
2018/19 LTI 0
November 2018
Mallard Way SPS
Northwood
Operations
Waste Networks
CFS
North London
Pumping
What happened?
A TW Field Services Manager (FSM) and a colleague attended Mallard SPS in Northwood following smell
complaints. They lifted one of the hinged wet well covers in order to adjust the float. While doing so the cover
closed back and trapped the FSM’s left hand causing fracture to his metacarpals. His colleague took him to the
nearest hospital where he had an
operation to realign two of the bones. He will be discharged today and the
Occupational Health Team will keep in contact with him during the recovery process. The incident will be
reported to the HSE and the investigation is
underway.

Immediate actions:
IP was taken to hospital immediately
Actions to make the area safe:
Site was locked and area was made safe
Always assess the task you are about to carryout to establish “what could go wrong”
After opening hinged co
vers ensure that they are latched or supported to avoid them closing back
unexpectedly
Do not place yourself in the line of fire
Mark and report any hinged/faulty covers as safety observations
Stop the job if you feel it’s unsafe to carry out
use the Zer
o Compromise card.
Responsible Manager:
Sam Hill
2018/19 LTI 0
November 2018
Mogden STW
Operations
Waste Water
Operations
South London
What happened?
IP was driving in a clockwise direction in the site vehicle which is left hand drive.
The IP had his right hand on
the centre piece of the steering wheel and when he hit the kerb his hand slipped through the gap as the wheel
sharply rotated in an anticlockwise direction fracturing the IP right arm.
Immediate actions to make the area safe
Site vehicle has been removed from service until further investigation has been completed to a satisfactory
outcome. Staff on site needs to be briefed about not using the vehicle, and to remind the staff to keep their
hands in the “10 to 2 position” on the
steering wheel while driving other vehicles on site. Keys have been
secured by management team.
Staff need to be alert when driving the site vehicles round the site and position their hands in the “10 to 2”
position on the steering wheel
Responsible Manager
Ian Ruffell
,
Operations Manager
2018/19 LTI 034
November 2018
Reading STW
Operations
Operations
Projects & Logistics
What happened?
The IP was
attempting to open
the outlet, using the manual handle for the guillotine
to enable the discharge of
his tanker. The handle was stiff and on using increased force to open the valve, felt pain in his lower back.
Immediate actions to make the area safe
The IP drove the tanker back to his base, reported the incident to his manager and then went home.
stop work and take appropria
te action to control the risk. Always adhere to safe manual handling techniques.
Responsible Manager:
Michelle Nasr

2018/19 LTI 0
November 2018
Dorking STW
Operations
Waste Water
Operations
South London
What happened?
IP was
dismantling the dust shaker box as part of the aeration system. This involved flame cutting the equipment
as part of the dismantling task of the redundant equipment.
Immediate actions to make the area safe
Area has been cordoned off by the operational te
am, and secured.
The incident occurred as a result of an unsafe act with the material being cut becoming too large for the
individual capabilities. This should have been planned better with additional safety precautions to prevent the
pers
on falling into the aeration lane.
This task should have been a two person operation with better planning and the use of scaffolding should have
been considered or use of a crane to lift the equipment out of the area and be dismantled in a separate locatio
n.
Responsible Manager
Keelan O’ Neil
2018/19 LTI 0
31st October 2018
Chertsey STW
Operations
Waste Treatment
South West
What happened?
IP tripped up the step and on the door coming into the admin building, causing him to fall over and sprain
his
wrist
Immediate actions to make the area safe:
Briefed
team to ensure that they are careful of the steps and watch where they are walking at all times.
Additionally, to look around site to ensure that all of the walkways are free. A contractor has bee
n arranged
to provide a permanent solution to the step.
Need to ensure that
all steps are up to regulation standards/heights and need to ensure that pathways are
clear to provide safe access and egress around site
Responsible Manager:
Mia
Davies
2018/19 LTI 0
October 2018
Store Road SPS
Strategic Pumping Station
and Trunks
North East
What happened?
An employee was getting out of their vehicle to close the gates when they stepped into a pot hole located
directly adjacent to the gates. Upon doing so the IP tripped and hurt their ankle, causing pain and later swelling
to the ankle area.
Immediat
e acti
ons to make the area safe:
Reported to site manager.
Always ensure you are aware of your environment, ensuring you manage road repairs as and when they occur.
It’s vitally important that were repairs cannot be made the areas are made sa
fe or identified.
Responsible Manager:
Kevin Griffin
2018/19 LTI 0
October 2018
Thames Gateway
WTW
Operations
Water
Production
London North
East
What happened?
While investigating a leak on the main service
water line in the poly room, the IP was
walking to the spill kit
to
obtain some soak pads when he slipped and fell, injuring his left elbow and jarring
his back.
Immediate
actions to make the area safe:
Area cordoned off. Pressure in service water line
reduced and plastic bin placed beneath the leak to
capture the water.
Ensure all spills are correctly reported and cleared up using appropriate materials for the substance spilled.
Responsible Manager:
Simon Herbert
2018/19 LTI 02
September 2018
Beckton STW
Operations
Wastewater
Process
North East
What happened?
IP
was
delivering some parts on the back of a flatbed truck (on a Pallet). Thames Water staff was asked to assist
by removing the pallet with the Fork Lift Truc
k (FLT). IP moved into the immediate vicinity and unbeknown to
FLT driver, IP was hit on the right angle with the Fork whilst the FLT was being manoeuvred.
IP attended hospital 2 days later and was diagnosed with muscle damage.
Immediate actions to m
ake the area safe:
None.
Always ensure segregation of plant and personnel. All persons involved in a task are fully aware of surrounding
area.
Responsible Manager:
Chris Harrison (Maintenance Performance Manger)
2018/19 LTI 028
September 2018
Russell Rd SPS
Operations
Operational
Projects & Logistics
Maintenance Projects
What happened?
A team were replacing 3 pumps at a storm water pumping station. The floor in the area is made up of grid
mesh grating supported on RSJ beams. During a lifting operation one of the operatives fell 6mtrs to the bottom
of the well. Thankfully he survived but
required surgery.
Immediate actions to make the area safe
Works were stopped and area barriered off.
We have large areas of such mesh flooring both within and around our operational sites. Before commencing
work on such flooring, it should be inspected to ensure that the appropriate retaining clips are in place and
secure. Where flooring may get lifted, i
t should be replaced immediately the activity is completed, and left in a
safe and secure position.
Responsible Manager
Simon Watson
2018/19 LTI 027
September 2018
Off Footpath
Operations
Water
Network
Thames Valley
KCD
What happened?
IP was
repair
ing
a leak on a 50mm inlet pipe leading to a 6 port manifold
, whilst using an angle grinder the IP
made contact with the abrasive wheel causing a laceration to his hand.
Immediate actions to make the area safe:
Area was made safe and tools
downed whilst IP was taken to hospital.
Operatives should take care and not rush tasks as it could compromise their own and others safety on site.
Responsible Manager :
Rob Gray ODM
Malcolm Holland
Supervisor
2018/19 LTI 026
Sept
ember 2018
Crossness STW
Delivery Office
SMB Joint
Venture
Wastewater
Non Infrastructure
What happened?
IP was working in the MCC S21 building within the cake barn terminating 63mm cables onto the busbar
connections. Whilst removing a section of the cable outer sheath to enable a cable gland to be fitted, the
manually retractable blade Stanley knife being used by the IP slipped and made contact with his left
wrist/lower arm. Causing a 50mm long 15mm deep
laceration.
Immediate actions to make the area safe:
IP was taken via ambulance to the local A&E Hospital where the wound was treated prior to surgery to repair
damaged tendons the following day. The IP’s arm was placed in a cast, IP returned to work
undertaking light
duties.
Only use approved tools and ensure you wear cut level 5 gloves when undertaking any task with a sharp tool.
Responsible Manager:
Simon Cox
2018/19 LTI 025
September 2018
East Hyde STW
Delivery Office
SMB Joint
Venture
Wastewater
Non Infrastructure
What happened?
IP along with another work colleague was undertaking the task of moving 6m length MDPE pipes from the
storage yard to the work site to connect them to the wash water pipe. Whilst walking
along the concrete path
prior to the incident occurring. IP sustained a fracture to his left ankle
Immediate actions to make the area safe:
IP was
taken to the local A&E Hospital as his left ankle had started to bruise and swell. After being examined at
the local hospital it was identified that the IP had sustained a closed fracture on the left ankle. Ankle was
placed into a cast and appointment book
ed with the local fracture clinic.
Be fully aware of your surroundings and report hazards immediately.
Responsible Manager:
Simon Cox
2017/18 LTI 02

August 2018
High St Ascot
SL5 7HG
Operations
Waste Network CFS
Thames
Valley Network
What happened
The IP attended site to investigate a complaint of sewage flooding to the basement of the property.
condition of the st
eps and in trying to regain his balance he twisted his lower back
The IP did not feel any
immediate discomfort and was able to continue with his shift.
The IP felt discomfort steadily increase through the evening and into the night, which resulted in him
declaring himself unfit to return to work the next day and has since sought medical advice from his GP.
Immediate actions to make the area safe
The area was made safe and awaited a clean
up crew to be dispatched and attend site
Be
mindful of entering flooded basement areas, even after a clean
up has been conducted.
Consider that floors and stairs will still be wet and therefore risks assess the need to enter the basement and
if an entry is required ensure when ascending or descendin
g stairs that you maintain three points of contact.
When risk assessing the work area, consider the task at hand and what hazards are likely to be present and
what mitigation can be implemented.
Always ensure that the PPE provided and being worn is fit for
purpose and free from defects.
Responsible Manager
Steve Harris
Field Services
Manager )
2017/18 LTI 02
August 2018
Surbiton
Raw Water
PS
Delivery Office
CABV
Joint Venture
Water
Infrastructure
What happened?
While assembling steel work for a walkway. One end of the frame had been raised to the correct height
required. The other end of the frame was to be raised a further 250mm in line with the other end.
An operative stood in the middle of the frame and lift
ed the frame with one of the 4 connecting pieces of steel
work. As the operative lifted up the frame higher that was required the back end of the frame shifted off the
top and the top timber slide off and as the timber slide off the momentum took the opera
tive in a backward
motion causing him to fall backwards and one of the 4 connection pieces of steel caught the mid drift of his
body.
Immediate actions to make the area safe
Stopped work at the time of the incident
A re
Review all works including steelwork assembly and associated crane lifts to ensure suitability prior to
recommencing
Are
our teams positioned as far from danger as possible?
Has a walkthrough of the task been undertaken to make sure everybody is familiar with what is going to
happen?
Have we asked ‘what could go wrong’?
Responsible Manager:
Martin Potter
2018/19 LTI
022
nd
August 2018
Charter Way
Enfield, N14
Operations
Water
Network
Lead Pipe
Replacement
Agility
What happened?
IP (Grab Driver) excited the vehicle, and walked towards the Lead Pipe Replacement excavation in the footway.
IP bent down to lift
the up the walkway board, as doing this he lost his footing/balance and his foot slipped into
the excavation.
Immediate actions to make the area safe:
Work stopped immediately and area made safe
Before any work activity takes place, it
is essential that an assessment of the activity is conducted. The SHE5 /
POWRA should be completed,
is also essential that on
going assessments are carried out related to the work
in hand and the surrounding area. This should also include ensuring that
the correct lifting techniques are
undertaken for the activity identified.
Responsible Manager:
Asiri Bamunu
2017/18 LTI 021
July 2018
Beckton STW
Delivery Office
CABV Joint
Venture
Wastewater
Non Infrastructure
What happened?
The injured person was a slinger on the TTSM project. At approximately 16:55, a 1.5 tonne load was slung and
the site crawler crane signalled to lift the load. As the load lift from the ground it swung at slow speed back
towards the IP and struck him on th
e left lower leg, crushing it against another item of plant close by.
The works were stopped, incident reported and basic first aid administered. Following assessment at the local
A&E hospital it was confirmed that the IP had suffered a minor fracture to
his lower left leg.
Immediate actions to make the area safe:
Incident reviewed with workforce
afety
stand down undertaken with site teams across project,
led by project manager
Back to work plan developed, implemented by site team and approved by head o
f CABV
Full investigation commenced including full review of documentation, plant, equipment and site
conditions
TBT delivered to workforce 25
July 2018 to share incident details and initial learning
Responsible Manager:
Mark Morrison
2018/19 LTI 0
21st July 2018
Beckton THP
Operations
Waste
Treatment
AMP6 Waste
Contractors
Other
What happened?
IP was working at Beckton on the THP (Stream B) installing and bolting down numerous valves.
Hand Tools were being used. The IP’s spanner slipped whilst torqueing bolts on the steam/sludge valves
causing him to strike the adjacent pipework with his left elbow.
IP attend the Local A&E as his
lbow had swollen significantly. Di
agnosed with a fract
ure to his left e
lbow.
Immediate actions to make the area safe:
None
Reported to Supervisor
Consider area in which you are working, ensure correct tools are in use and being used in the appropriate
manner.
Responsible Manager:
Ben Hillyear (THP Performance Manger)
2018/19 LTI 01
July 2018
100 Drayton P
ark
N5
Operations
Water Network
Central North
Thames
Water
What happened?
Whilst lifting a fire hydrant cover to assemble a standpipe, the cover slipped from
the technician’s hands. The
technician attempted to grab it again, however the cover landed on the hands trapping his fingers between the
cover and frame. This resulted in an injury to the employee’s fingers.
Immediate actions to make the area safe
Site
was made safe.
Before any work activity takes place, it is essential that an assessment of the activity is conducted. The SHE5
should be completed, and this should include ensuring that the correct lifting techniques and tools to
undertake the activity are identified.
Ensuring correct warm
up techniques are utilised and following the correct lifting techniques as per Pristine
Training will ensure that these types of incidents do not occur.
Responsible Manager:
Sean Walden
18/19 LTI 01
July 2018
18 Lambourne Way
Claygate KT10 0DZ
Operations
Water Network
Central South
Thames
Water
What happened?
The NST was called to resolve a customer no water in the early hours of Saturday morning. The valve was
located inside a
VMR site which had two excavations present after operating the valve in the first excavation,
the NST stepped back into the second excavation sustaining cuts to knee and elbow that required hospital
attention.
Immediate actions to make the area safe
Site was made safe before leaving site.
Always take time to carry out a site specific risk assessment before commencing any task.
Responsible Manager:
Sarah Holland

2018/19 LTI 01
July 2018
5 Oriental Road
LONDON
E16 2BZ
Operations
Water
Network
Developer
Services
Major Projects
What happened?
Injured person
was part of a 3 man team pulling together sections of 600mm ductile iron pipework
via a
ratchet and strap method
. Whilst the operation was under way
one of the straps failed and the ratchet unit
recoiled,
making contact with IP's lower left leg causing
a compound fracture
Immediate actions to make the area safe
Gang immediately stopped work
and called for an ambulance, the IP was then taken to hos
pital.
Always ensure you have completed your
pre
use checks of any lifting equipment before use, has the lifting
equipment been damaged in any way, is there fraying or visible tears, has the stitching become loose, any
chemical or fuel sp
ills that could affect the stability of the equipment, is the equipment in date and has it
received its thorough inspection.
Remember to always take a zero compromise approach to you and your colleagues health, safety and
wellbeing
Responsible Manager:
Phil Boothroyd
2018/19 LTI 016
July 2018
Deephams STW
Delivery Office
Major Projects
Contractors
AMK
A630
Deephams
Upgrade
What happened?
The IP was undertaking a Dynamic Cone Penetration Test (DCP) to confirm California Bearing Ratio
(CBR)
compaction prior to pouring a blinding layer of concrete. The IP had completed the test and was withdrawing
the probe with the sliding weight when he trapped his finger between the weight and the stop.
Immediate actions to make the area safe
All D
CP testing on site has been suspended pending the outcome of the investigation
Ensure that RAMS
are followed and that a suitable point of work risk assessment is undertaken before any
task
Responsible Manager
Ashley Weyell
2018/19 LTI
2nd July 2018
Mayfield Road,
London
Customer Experience
AMP6 Contractors

Groundwork London
What happened?
The IP was visiting a customer property to carry out a smart home visit. After knocking the customer’s door,
the IP
stepped back and tripped on some wires located on the customer
s property.
Immediate actions to make the area safe:
Not applicable as the area is a customer property.
Employees should be aware of their surroundings at all times and take extra care when hazards are present.
No job is so important that you can’t take time to think carefully about doing it safely.
Responsible Manager:
Hollie Clark
2018/19 LTI 01
June 2018
Surbiton pipe track
Arundal School
Surbiton Road to
Fasset R
KT1 2HW
Operations
Water
Network
Trunk Mains
Project Support
What happened?
The IP was surveying the Surbiton pipe track when returning to his van he noticed his left index finger had
started to swell and become painful, requiring him to seek medical attention from his GP and local A&E
department to remove foreign body from his fi
nger.
Immediate actions to make the area safe
Site was made safe before leaving site.
Always
ensure that when on site the five points of PPE are worn at all times.
Responsible Manager:
Thierry Droulez
2018/19 LTI 01
June 2018
Dollis Hill Service
Reservoir
Operations
Water
Production
AMP6 Water
Contractors
Ground
Control
What happened?
Grounds maintenance
operative was using his ride
on mower to cut grass on the reservoir
As the mower went
up the bank, it flipped and both mower and operative rolled down the bank. The operative sustained fractured
shoulder plate and collar bone, fractured ribs, bruised lungs, chipped tooth and cuts and grazes. His injuries
required surge
ry and a hospital stay.
Immediate actions to make the area safe
Work stopped pending investigation. Team stood down.
Ensure
risk assessments and method statements for the task are understood and followed. Make sure
operators know the
safe operating parameters of equipment being used.
Responsible Manager:
Hamza Mould (Ground Control), Peter Kendall (Thames Water COP)

2018/19 LTI 012
May 2018
Deephams STW
Delivery Office
Major
Projects
Contractors
AMK
A630
Deephams
Upgrade
What happened?
The operative was crouching in a draw pit installing containment to support previously installed cables.
As the operative was crouched down working, he was sweating which caused his light eye protection
(LEP) to steam up;
therefore he removed them to increase his visibility.
As he stood up / turned around he caught his eye on a spring that was loose, which caused a laceration to
his eye lid, his eye was undamaged. The injured person was taken to hospital in an ambulance,
where he
had surgery to stitch his eyelid.
Immediate actions to make the area safe:
All works in the draw pits were suspended
immediately, and plan put in place to invert all springs prior to
entry.
Personal Protective Equipment, (in t
his case light eye protection) is our last line of defence and therefore
it is crucial for your protection that it is worn at all times. For this to be achievable it should be as
comfortable and practicable as possible to ensure it is fit for purpose.
this
case
the
IP’s
LEP
steamed
up
due to
the
exertion
that
he
was
putting
into
the
task
hand. If the
safety glasses had had an anti
mist coating, this may have removed the need for the IP to remove them.
Responsible Manager:
Martin Hoff, Harjeet Singh & Ashley Weyell
2018/19 LTI 01
May 2018
Barnes SW13
Water Network
Developer Services
Major Projects
What happened?
Whilst operative was using a 9" angle grinder to cut out a cast iron water main
the angle grinder kicked back
causing injury to the operatives left arm (2inch cut)
t also hit the operative in the face
causing a 3" cut going
from his mouth up towards his cheek.
Immediate
actions to make the area safe:
The activities on site were i
mmediately stopped and the injured person was tak
en
to hospital by site team
Before any cutting activities take place always assess you have the correct tools and personal protective
equipment for the task, taking into consideration the e
nvironment in which it’s being used and the material
that is being cut, documenting this into a safe system of work. If you’re unsure then always seek advice from
your line manager or supervisor.
Remember to always take a zero compromise approach to you a
nd your team’s health, safety and wellbeing
with everything you do.
Responsible Manager:
Phil Boothroyd
Head of Developer Services

2018/19 LTI 010
May 2018
Lanes Depot, Langford Lane,
Kidlington, Oxon, OX5 1QT
Operations
Waste
Network CFS
AMP 6
Waste Contractors
Lanes Group Plc (TV)
What Happened
non
mechanical means of lifting which resulted in one of the two employees injuring
their lower back resulting
on lost time.
Immediate actions to make the area safe:
The work area was made safe and a forklift was sourced to complete the lifting of the hose reel into place.
Any lifting operation must be properly risk ass
essed, whether it is lifting a small package by hand or a large item
of equipment requiring a crane. A proper risk assessment would have identified that r
eplacing a
large and
heavy
100m
m reel of hose on their vehicle required a m
echanical lift
in the first
instance this would have
mitigated any manual handling activity.
Responsible Manager:
Matt Hughes
Kidlington Lanes Depot Manager
2018/19 LTI 009
17th May 2018
Swindon STW
Operations
Waste
Treat
ment
AMP6 Waste
Contractors
What happened?
Scottish & Southern Electric (SSE) contractors were repairing a leak on an electrical transformer on a Thames
boiling oil, spraying an SSE operative
and causing his PPE to catch fire.
The IP suffered burn injuries to his neck
and
hands
Immediate actions to make the area safe
Flames on
the
IP were extinguished
by
colleagues
and they poured
water on
his head and hands
until the emergency services wer
in attendance
to commence medical treatment
The substation was isolated from all sources of supply by
a TW HV
SAP.
A full technical investigation is underway to understand the root causes of the incident. However strict
adherence to
safety procedures, including wearing of correct PPE is paramount when working with any
electrical equipment.
Responsible Manager:
Jim Emmines
Thames Water Delivery Manager

2018/19 LTI 0

May 2018
London Colney
AL2
1RF
Operations
Wholesale Waste
Customer
Field Services
AMP6 Waste
Contractors
Lanes Group Plc
(North London)
What happened?
A Lanes e
ngineer wa
s repositioning a manhole cover,
weighing approximately 12Kgs
,
after completing a rat
baiting
activity
when he lost
his
grip causing the cover to fall and trap his left middle and ring fingers. The
lifting braises were missing which meant that the IP had to grip the cover as he lowered it in position.
Immediate actions to make the area safe
IP
received first aid onsite, site was made safe and IP went to the nearest A&E
Avoid putting any parts of your body or colleagues in the “line of fire”
Responsible Manager:
Casey May
2018/19 LTI 0

May 2018
Off site
Operations
Waste
Treatment
Bio Recycling
AMP6 Waste Contractors
Viridor Waste Management
What happened?
A Viridor operative was on site at an operational Bio
Solids farm tipping site. The operative was operating a
360 excavator to arrange sludge cake delivered and tipped on site. The operative was
dismounting from his
360 excavator when his foot slipped on t
he purpose step between the tracks. This caused the IP to twist and
fall onto his outstretched hand. As a result he fractured his thumb and removed the nail from the thumb.
Immediate
actions to make the area safe:
The IP’s supervisor was onsite when the i
ncident occurred. IP received treatment.
The IP drove himself to
the nearest Hospital.
The IP’s supervisor checked the 360 excavator and confirmed there were no faults or damage.
When climbing into or alighting from mobile plant, always ma
intain 3 points of contact.
Responsible Manager:
Chris Maitland
Viridor
2018/19 LTI 006
April 2018
Deephams STW
Wastewater Capital Projects
A630
AMK Deephams
Upgrade
What happened?
The injured person attempted to help a crane driver by attaching chains on the hook whilst waiting for crane to
thought the operation had been com
the hook and spring hitch, trapping it and causing a small friction burn.
Immediate actions to make the area safe:
Area was stood down pending investigation and stand down was car
ried out.
Hands are to be kept clear of pinch points to prevent entrapment injuries
these are to be identified in
PoWRA.
No one is to operate any lifting equipment without: Proper relevant training
Ensure Lifting Plans and SSOW are r
elevant to the task
Responsible Manager:
Frank Mcanee ( Murphy)
2018/19 LTI 005 20
April 2018
Beckton STW
(Syphon Tunnel)
eight2O
Wholesale
Waste
Non
Infrastructure
CA
What happened?
On the 20
April, Tunnel consumables (segments, grout, greases…) had been delivered to the Tunnel Boring
Machine by train, a Blue traffic light was given to the loco operator to allow him to proceed.
As the train
of the wrist.
Immediate actions to make the area safe:
Works ceased in the tunnel and all workers removed from tunnel (the injury occurred on the final movement
of the shift).
Full start of shift
briefing given to night shift coming on to work.
Injury reported to shift manager and escalated as necessary.
TBT delivered to workforce 23
April to share incident details and initial learning
Loco driver daily check sheet to include s
Responsible Manager :
C Gannon/ S Swainson, Non
Infrastructure 820 (Costain)
2018/19 LTI 004

19th April 2018
Maple Cross
SPS
Operations
Wastewater
Operations
North West
What happened?
IP was
cutting a latch off a storage container
using a hack saw without the aid of a vice. The Hacksaw slipped
and although the correct Gloves were in use, the Hacksaw cut through the Glove causing a deep Laceration to
the right thumb. IP was given immediate firs
t aid and required further medical attention.
Immediate actions to make the area safe:
Area was checked and there was no action required
Ensure tools are in good condition
and being used in the correct way
Always ensure the
appropriate PPE is selected for the task.
Responsible Manager:
Matthew Cooper , Performance Manager
Maple Lodge

2018/19 LTI 003
April 2018
Widdenton Park
Reservior
Lane End
HP12 4UB
ransformation
Commercial
Operations
Building &
Facilities
Managem
ent
AMP6 Contractors
Emcor
What happened?
An EMCOR employee had arrived at site to undertake a work activity. Whilst making access through the two
barriers / gates, he slipped on a build
up of earth whilst walking backwards, holding
barrier that opened
outwards.
The IP stated while falling he twisted round resulting In him landing on his hands and knees. He picked himself
up and opened the gate. The IP drove into site and called his supervisor to explain what happened.
H&S
Advisor at
tended site and
drove the IP to the local accident and emergency.
The I
P was wearing his own trainers and hadn’t changed into safety footwear before exiting his vehicle, the
conditions o
f the ground was muddy and wet.
Immediate actions to make the area
safe
A bulletin was sent out to all engineers to ensure PPE boots are worn at all times. Including driving to and from
site.
Ensure risk assessments are followed and PPE mandate is adhered to.
Be aware of your surroundings and do not under
estimate the potential risks.
Responsible Manager
Darren Jones/Robert Cantillon
2018/19 LTI 002
April 2018
Reservoir Road
HA4 7TY
Wholesale Waste
Customer
Field Services
AMP6 Waste
Contractors
Lanes Group Plc
(North London)
What happened?
A
Lanes Engineers was attending a site to unblock a drain. He set up site and proceeded to lift a manhole cover
(weighing approximately 50
70Kgs) with his T keys. As he was lifting the manhole cover the left key slipped out
of the manhole cover eye causing i
t to fall on IP’s right foot and trapping it. He then used both the keys to lift
and went to the nearest hospital for further checks
Immediate
actions:
Site was made safe and IP went to the nearest A&E
Always carry out pre
user checks on equipment and assess the environment you are working in.
Responsible Manager:
Casey May
2018/19 LTI 001
April 2018
Yattendon STW
Waste Treatment
BP
McKeefry
What happened?
On the 4
of April 2018 the IP was connecting up his tanker to remove sludge from Yattendon
STW. As he
started loading, the IP noticed that the pipe connection to his vehicle was loose. As he attempted to tighten it,
he trapped and crushed the tip of his right hand index finger.
Immediate actions to make the area safe:
An ambulance attended s
ite and took
the IP to
accident and emergency at Slough for treatment. The IP was
interviewed the following day and a safety message will go out to all drivers.
Beware of potential pinch point when connecting and disconnecting hoses, parti
cularly when clamping
Bauer couplings.
Use the palm of your hand to push the clamp shut and avoid fingers getting between the clamp and
the pipe.
Responsible Manager:
Rob Lovesey

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